Support
We're a small team and read every message.
Email us: rajesh.gullapalli@kidzeeai.com
Typical response time: 1–2 business days. Please include your account email and, if it's about a listing or a visit, the listing title.
Frequently asked
How do I create an account?
Open the app and choose Create an account. You can sign up with an email and password, Continue with Google, or Sign in with Apple. One account works across all your devices.
How does address search work?
On the Explore tab, type any country, state, city, neighborhood, or street address and pick a suggestion. Then choose a search radius (5–100 km). KV Rentals shows active listings within that distance of the place you picked, nearest first. Address lookups are powered by OpenStreetMap.
My listing isn't showing up in a distance search.
Listings only appear in radius results once they have map coordinates. When you post a listing, choose one of the address suggestions (rather than typing free text) so it can be placed on the map. You can edit the listing from the Post tab and re-select the address.
How do I request a visit?
Open a listing, tap Request a visit, propose a day and a time window, add an optional message, and send. The owner confirms, declines, or the request stays pending — you'll see the status under the Visits tab.
What does the "Verified" badge mean?
It indicates the owner's identity or ownership has been reviewed. An unverified listing can still be legitimate; always view a place in person before paying anything.
How do I delete my account or my data?
See Delete your account for the steps and exactly what is removed or kept.
I found a listing that looks fraudulent.
Please email us the listing title and anything that looked wrong. Never send money or deposits to secure a place you haven't seen.
Which devices are supported?
iPhone on iOS 15.1 or later, and Android 7.0 or later. The app is portrait-only and works on tablets in a scaled view.
Still stuck?
Email rajesh.gullapalli@kidzeeai.com and we'll help.